Privacy and Cookie Policy

Last updated: 28 October 2026

This policy explains how Chiswick Care Ltd (“Chiswick Care”, “we”, “us”) collects and uses personal information when you visit our website or contact us through it. It covers this website only. How we look after information about the people we support is explained in our separate service user privacy notice, available on request.

Who we are

Chiswick Care is a trading name of Chiswick Care Ltd, registered in England and Wales, company number 03195869. Registered office: Suite 1b1 Argyle House, Northside, Joel Street, Northwood Hills, HA6 1NW. Our care home is at 11-13 Chiswick Road, London N9 7AN. We are the data controller for the information described in this policy.

If you have any questions about this policy or your information, email info@chiswickcare.com or call 0208 803 8002.

What information we collect

• Enquiries: your name, email address, phone number, the type of enquiry and anything you include in your message.

• Job applications: your name, contact details, the role and hours you’re interested in, a link to your CV if you provide one, and anything you tell us about your experience.

• Emails and phone calls: the details you choose to share when you contact us directly.

• Website use: basic information about how the site is used, such as pages visited and the type of device, to help us improve it.

Please don’t include health or other sensitive details about yourself or someone else in a website form. If you’d like to discuss care needs, we’ll talk this through with you directly.

How we use your information

• To reply to your enquiry, arrange a visit or discuss a placement or referral. Lawful basis: our legitimate interests, or steps you’ve asked us to take before entering into a contract.

• To consider your job application and contact you about suitable roles. Lawful basis: steps you’ve asked us to take before entering into a contract, and our legitimate interests.

• To keep the website secure and working properly and to understand how it’s used. Lawful basis: our legitimate interests, and your consent where we use non-essential cookies.

• To meet our legal and regulatory obligations, for example to the Care Quality Commission. Lawful basis: legal obligation.

We don’t sell your information, and we don’t use it for marketing without your permission.

Who we share it with

We only share your information where we need to, with:

• our website provider (Framer), which hosts this site and processes form submissions for us

• our email and IT providers, who store our emails and files securely

• regulators, local authorities or other professionals, where the law requires it or where you’ve asked us to, for example as part of a referral

Some of our providers may store data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK-approved contract terms.

How long we keep it

• Enquiries: up to 12 months after our last contact, unless they lead to a placement.

• Job applications: up to 12 months after we receive them. If you join us, your information becomes part of your staff record.

After this, we delete it securely.

Cookies

Cookies are small files stored on your device. We use:

• Essential cookies, which the website needs to work and to remember your cookie choices. These are always on.

• Analytics cookies, which help us understand how visitors use the site. We only use these if you accept them.

You can change your choice at any time using “Cookie settings” at the bottom of every page, or by blocking cookies in your browser settings.

Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the information we hold about you

• ask us to correct anything that’s wrong

• ask us to delete your information

• ask us to limit how we use it, or object to us using it

• ask us to transfer it to another organisation

• withdraw your consent at any time, where we rely on it

To use any of these rights, email info@chiswickcare.com. We’ll reply within one month, and there’s usually no charge.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first so we can try to put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.